Reference

Privacy Policy for Your Account

This page explains what we collect when you open your account, how we use it, and when we share it with service partners.

Account dataCookiesSupport recordsWhere local law permits

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What This Policy Covers

kawin777 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the data tied to your kawin777 account, your browser session, wallet references, support messages, and verification checks. We collect only what we need to keep sign-ins working, match DANA, OVO, GoPay and QRIS activity to the right account, and resolve requests without asking

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you to repeat the same details. Access to certain records depends on local law, and where local law permits we may need extra confirmation before we change account details or release a copy of the file. We keep access logs, chat records, and transaction references for
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a limited period so we can handle disputes, prevent misuse, and complete routine maintenance. When the retention period ends, we remove or anonymize the records that no longer serve that purpose.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK US DIRECTLY

Ways to Reach Our Privacy Team

If you want to ask about your record, correct an email address, or request a copy of stored data where local law permits, send the request through live chat, the support email…

Live chat Use live chat when you need a fast privacy answer. We can confirm the request, check the account on file, and tell you what we can change where local law permits.

Support email Send a message from your registered email if you want a copy request, a correction, or a record check. Include the exact detail you want us to look at so we can route it quickly.

Account form The form inside your account is the cleanest way to send a written request with screenshots or timestamps. We keep the thread tied to your file until the request is closed.

DATA HANDLING

How We Handle Privacy Requests

We log the device type, browser, and sign-in time so we can spot unusual access and keep recovery steps clear.

Account data

We keep your name, email, login history, and support messages only for account use, fraud checks, and recordkeeping. Payment references such as DANA, OVO, GoPay and QRIS stay tied to the transaction trail, not to public-facing pages.

Cookies

Cookies help our site remember the session, language, and device path. If you delete them in Chrome, Safari, or another browser, you can still return, but you may need to sign in again and confirm the device.

Security checks

When we see a new device, we may ask for a one-time code sent to your registered email. That step helps us confirm it is you before any privacy-sensitive change is processed.

Retention period

We keep chat logs, access logs, and verification files only as long as needed for account handling, dispute work, and legal duties. After that, we delete or anonymize the material that no longer needs to stay linked to you.

Contact path

For privacy requests, you can use live chat, email, or the account form. Our team works daily from 09:00 to 23:00 WIB, so you know when a reply should land.

Change requests

If you want correction, access, or removal where local law permits, send the exact detail you want changed and the registered email. We will confirm identity first, then update the record or explain what we can keep.

Common Privacy Questions and Answers

If you want a quick answer about access, corrections, or stored records, these questions cover the requests we see most often. The same policy applies whether you reach us from an Android browser, an iPhone browser, or desktop Chrome, and any change request still follows the same verification step. We keep the process simple so you know what to send, where to send it, and when a reply is likely to arrive.

We collect the details needed to run the account: name, email, sign-in history, support messages, and payment references like DANA, OVO, GoPay and QRIS. We do not keep more than we need for the purpose tied to each record.

Yes. Send the request through live chat or email from your registered address. If local law allows the copy request, we will confirm your identity and send what we can safely share.

Cookies remember your session, language choice, and device path so you do not repeat the same steps every time. If you clear them in your browser, the next sign-in may ask for extra verification.

We keep records for the period needed to manage your account, settle support cases, and meet legal duties. When that period ends, we remove or anonymize files that no longer need to stay linked to you.

Yes, after we confirm the request against the registered email or another match we already hold. Send the new detail through the account form or chat, and we will update it where local law permits.

Contact us as soon as you spot it and include the exact line you want fixed. We will check the file, compare it with the account history, and correct it if the record is ours to change.

Yes. Some access, sharing, or correction steps depend on local law, and where local law permits we may ask for extra verification before we release or change anything.

Privacy Policy for Your Account

Ways to Reach Our Privacy Team

How We Handle Privacy Requests

Account data

Cookies

Security checks

Retention period

Contact path

Change requests

Common Privacy Questions and Answers

01 What data do you collect from my account?

02 Can I ask for a copy of my data?

03 How do cookies work on your site?

04 How long do you keep my records?

05 Can I change my email or phone number?

06 What should I do if I see a wrong record?

07 Does access to my data depend on local law?

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